CVE-2018-20800 (GCVE-0-2018-20800)
Vulnerability from cvelistv5
Published
2019-03-13 22:00
Modified
2024-09-17 00:42
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- n/a
Summary
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
References
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Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table." } ], "problemTypes": [ { "descriptions": [ { "description": "n/a", "lang": "en", "type": "text" } ] } ], "providerMetadata": { "dateUpdated": "2019-03-13T22:00:00Z", "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca", "shortName": "mitre" }, "references": [ { "tags": [ "x_refsource_MISC" ], "url": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework" } ], "x_legacyV4Record": { "CVE_data_meta": { "ASSIGNER": "cve@mitre.org", "ID": "CVE-2018-20800", "STATE": "PUBLIC" }, "affects": { "vendor": { "vendor_data": [ { "product": { "product_data": [ { "product_name": "n/a", "version": { "version_data": [ { "version_value": "n/a" } ] } } ] }, "vendor_name": "n/a" } ] } }, "data_format": "MITRE", "data_type": "CVE", "data_version": "4.0", "description": { "description_data": [ { "lang": "eng", "value": "An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table." } ] }, "problemtype": { "problemtype_data": [ { "description": [ { "lang": "eng", "value": "n/a" } ] } ] }, "references": { "reference_data": [ { "name": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework", "refsource": "MISC", "url": "https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework" } ] } } } }, "cveMetadata": { "assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca", "assignerShortName": "mitre", "cveId": "CVE-2018-20800", "datePublished": "2019-03-13T22:00:00Z", "dateReserved": "2019-03-13T00:00:00Z", "dateUpdated": "2024-09-17T00:42:05.641Z", "state": "PUBLISHED" }, "dataType": "CVE_RECORD", "dataVersion": "5.1", "vulnerability-lookup:meta": { "nvd": "{\"cve\":{\"id\":\"CVE-2018-20800\",\"sourceIdentifier\":\"cve@mitre.org\",\"published\":\"2019-03-13T22:29:00.240\",\"lastModified\":\"2024-11-21T04:02:12.430\",\"vulnStatus\":\"Modified\",\"cveTags\":[],\"descriptions\":[{\"lang\":\"en\",\"value\":\"An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.\"},{\"lang\":\"es\",\"value\":\"Se ha descubierto un problema en Open Ticket Request System (OTRS), en sus CVErsiones 5.0.31 y 6.0.13. Los usuarios que actualicen a la CVErsi\u00f3n 6.0.13 (tambi\u00e9n actualizaciones a niCVEl de parche) o 5.0.31 (solo actualizaciones principales) experimentar\u00e1n una p\u00e9rdida de datos en su tabla de preferencias de agente.\"}],\"metrics\":{\"cvssMetricV30\":[{\"source\":\"nvd@nist.gov\",\"type\":\"Primary\",\"cvssData\":{\"version\":\"3.0\",\"vectorString\":\"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N\",\"baseScore\":6.5,\"baseSeverity\":\"MEDIUM\",\"attackVector\":\"NETWORK\",\"attackComplexity\":\"LOW\",\"privilegesRequired\":\"LOW\",\"userInteraction\":\"NONE\",\"scope\":\"UNCHANGED\",\"confidentialityImpact\":\"NONE\",\"integrityImpact\":\"HIGH\",\"availabilityImpact\":\"NONE\"},\"exploitabilityScore\":2.8,\"impactScore\":3.6}],\"cvssMetricV2\":[{\"source\":\"nvd@nist.gov\",\"type\":\"Primary\",\"cvssData\":{\"version\":\"2.0\",\"vectorString\":\"AV:N/AC:L/Au:S/C:N/I:P/A:P\",\"baseScore\":5.5,\"accessVector\":\"NETWORK\",\"accessComplexity\":\"LOW\",\"authentication\":\"SINGLE\",\"confidentialityImpact\":\"NONE\",\"integrityImpact\":\"PARTIAL\",\"availabilityImpact\":\"PARTIAL\"},\"baseSeverity\":\"MEDIUM\",\"exploitabilityScore\":8.0,\"impactScore\":4.9,\"acInsufInfo\":false,\"obtainAllPrivilege\":false,\"obtainUserPrivilege\":false,\"obtainOtherPrivilege\":false,\"userInteractionRequired\":false}]},\"weaknesses\":[{\"source\":\"nvd@nist.gov\",\"type\":\"Primary\",\"description\":[{\"lang\":\"en\",\"value\":\"CWE-20\"}]}],\"configurations\":[{\"nodes\":[{\"operator\":\"OR\",\"negate\":false,\"cpeMatch\":[{\"vulnerable\":true,\"criteria\":\"cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:*\",\"matchCriteriaId\":\"A6CE1362-A15E-4E51-B6C1-9B0807401C16\"},{\"vulnerable\":true,\"criteria\":\"cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:*\",\"matchCriteriaId\":\"F47157E2-F03F-4088-B2DA-E7D5C5636FA6\"}]}]}],\"references\":[{\"url\":\"https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework\",\"source\":\"cve@mitre.org\",\"tags\":[\"Mitigation\",\"Patch\",\"Vendor Advisory\"]},{\"url\":\"https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework\",\"source\":\"af854a3a-2127-422b-91ae-364da2661108\",\"tags\":[\"Mitigation\",\"Patch\",\"Vendor Advisory\"]}]}}" } }
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Sightings
Author | Source | Type | Date |
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Nomenclature
- Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
- Confirmed: The vulnerability is confirmed from an analyst perspective.
- Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
- Patched: This vulnerability was successfully patched by the user reporting the sighting.
- Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
- Not confirmed: The user expresses doubt about the veracity of the vulnerability.
- Not patched: This vulnerability was not successfully patched by the user reporting the sighting.
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