fkie_cve-2019-18179
Vulnerability from fkie_nvd
Published
2020-01-06 20:15
Modified
2024-11-21 04:32
Severity ?
Summary
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
References
Impacted products
Vendor | Product | Version | |
---|---|---|---|
otrs | otrs | * | |
otrs | otrs | * | |
otrs | otrs | * | |
debian | debian_linux | 8.0 | |
opensuse | backports_sle | 15.0 | |
opensuse | backports_sle | 15.0 | |
opensuse | backports_sle | 15.0 | |
opensuse | leap | 15.1 | |
opensuse | leap | 15.2 |
{ "configurations": [ { "nodes": [ { "cpeMatch": [ { "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*", "matchCriteriaId": "5549FE6A-859B-4021-A39E-4F633D8AD77B", "versionEndIncluding": "5.0.38", "versionStartIncluding": "5.0.0", "vulnerable": true }, { "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*", "matchCriteriaId": "BDA63ED7-EE6D-47D1-8FED-28F5402CF290", "versionEndIncluding": "6.0.23", "versionStartIncluding": "6.0.0", "vulnerable": true }, { "criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "29A9CACF-A2E1-43A1-97E1-19EA515D22AC", "versionEndIncluding": "7.0.12", "versionStartIncluding": "7.0.0", "vulnerable": true } ], "negate": false, "operator": "OR" } ] }, { "nodes": [ { "cpeMatch": [ { "criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*", "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43", "vulnerable": true } ], "negate": false, "operator": "OR" } ] }, { "nodes": [ { "cpeMatch": [ { "criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*", "matchCriteriaId": "D83DA865-E4A6-4FBF-AA1B-A969EBA6B2AD", "vulnerable": true }, { "criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*", "matchCriteriaId": "40513095-7E6E-46B3-B604-C926F1BA3568", "vulnerable": true }, { "criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*", "matchCriteriaId": "67E82302-4B77-44F3-97B1-24C18AC4A35D", "vulnerable": true }, { "criteria": "cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*", "matchCriteriaId": "B620311B-34A3-48A6-82DF-6F078D7A4493", "vulnerable": true }, { "criteria": "cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*", "matchCriteriaId": "B009C22E-30A4-4288-BCF6-C3E81DEAF45A", "vulnerable": true } ], "negate": false, "operator": "OR" } ] } ], "cveTags": [], "descriptions": [ { "lang": "en", "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn\u0027t have permissions." }, { "lang": "es", "value": "Se descubri\u00f3 un problema en Open Ticket Request System (OTRS) versiones 7.0.x hasta la versi\u00f3n 7.0.12, y Community Edition versiones 5.0.x hasta 5.0.38 y 6.0.x hasta 6.0.23. Un atacante que ha iniciado sesi\u00f3n en OTRS como un agente es capaz de enumerar los tickets asignados a otros agentes, inclusive los tickets en una cola donde el atacante no tiene permisos." } ], "id": "CVE-2019-18179", "lastModified": "2024-11-21T04:32:46.540", "metrics": { "cvssMetricV2": [ { "acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": { "accessComplexity": "LOW", "accessVector": "NETWORK", "authentication": "SINGLE", "availabilityImpact": "NONE", "baseScore": 4.0, "confidentialityImpact": "PARTIAL", "integrityImpact": "NONE", "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N", "version": "2.0" }, "exploitabilityScore": 8.0, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": false } ], "cvssMetricV30": [ { "cvssData": { "attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 3.5, "baseSeverity": "LOW", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N", "version": "3.0" }, "exploitabilityScore": 2.1, "impactScore": 1.4, "source": "cve@mitre.org", "type": "Secondary" } ], "cvssMetricV31": [ { "cvssData": { "attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N", "version": "3.1" }, "exploitabilityScore": 2.8, "impactScore": 1.4, "source": "nvd@nist.gov", "type": "Primary" } ] }, "published": "2020-01-06T20:15:12.243", "references": [ { "source": "cve@mitre.org", "tags": [ "Mailing List", "Third Party Advisory" ], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html" }, { "source": "cve@mitre.org", "tags": [ "Mailing List", "Third Party Advisory" ], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html" }, { "source": "cve@mitre.org", "tags": [ "Mailing List", "Third Party Advisory" ], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html" }, { "source": "cve@mitre.org", "tags": [ "Patch", "Vendor Advisory" ], "url": "https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/" }, { "source": "cve@mitre.org", "tags": [ "Mailing List", "Third Party Advisory" ], "url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html" }, { "source": "cve@mitre.org", "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html" }, { "source": "af854a3a-2127-422b-91ae-364da2661108", "tags": [ "Mailing List", "Third Party Advisory" ], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html" }, { "source": "af854a3a-2127-422b-91ae-364da2661108", "tags": [ "Mailing List", "Third Party Advisory" ], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html" }, { "source": "af854a3a-2127-422b-91ae-364da2661108", "tags": [ "Mailing List", "Third Party Advisory" ], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html" }, { "source": "af854a3a-2127-422b-91ae-364da2661108", "tags": [ "Patch", "Vendor Advisory" ], "url": "https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/" }, { "source": "af854a3a-2127-422b-91ae-364da2661108", "tags": [ "Mailing List", "Third Party Advisory" ], "url": "https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html" }, { "source": "af854a3a-2127-422b-91ae-364da2661108", "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html" } ], "sourceIdentifier": "cve@mitre.org", "vulnStatus": "Modified", "weaknesses": [ { "description": [ { "lang": "en", "value": "NVD-CWE-noinfo" } ], "source": "nvd@nist.gov", "type": "Primary" } ] }
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Sightings
Author | Source | Type | Date |
---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
- Confirmed: The vulnerability is confirmed from an analyst perspective.
- Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
- Patched: This vulnerability was successfully patched by the user reporting the sighting.
- Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
- Not confirmed: The user expresses doubt about the veracity of the vulnerability.
- Not patched: This vulnerability was not successfully patched by the user reporting the sighting.
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