ghsa-29ch-39m4-vcw5
Vulnerability from github
Published
2022-05-14 01:06
Modified
2025-04-20 03:49
Details

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Show details on source website


{
  "affected": [],
  "aliases": [
    "CVE-2017-16854"
  ],
  "database_specific": {
    "cwe_ids": [
      "CWE-200"
    ],
    "github_reviewed": false,
    "github_reviewed_at": null,
    "nvd_published_at": "2017-12-08T17:29:00Z",
    "severity": "MODERATE"
  },
  "details": "In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.",
  "id": "GHSA-29ch-39m4-vcw5",
  "modified": "2025-04-20T03:49:36Z",
  "published": "2022-05-14T01:06:18Z",
  "references": [
    {
      "type": "ADVISORY",
      "url": "https://nvd.nist.gov/vuln/detail/CVE-2017-16854"
    },
    {
      "type": "WEB",
      "url": "https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html"
    },
    {
      "type": "WEB",
      "url": "https://www.debian.org/security/2017/dsa-4066"
    },
    {
      "type": "WEB",
      "url": "https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework"
    }
  ],
  "schema_version": "1.4.0",
  "severity": [
    {
      "score": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N",
      "type": "CVSS_V3"
    }
  ]
}


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Sightings

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Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
  • Confirmed: The vulnerability is confirmed from an analyst perspective.
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  • Not confirmed: The user expresses doubt about the veracity of the vulnerability.
  • Not patched: This vulnerability was not successfully patched by the user reporting the sighting.


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