Vulnerabilites related to OTRS AG - ((OTRS)) Community Edition
CVE-2020-1770 (GCVE-0-2020-1770)
Vulnerability from cvelistv5
Published
2020-03-27 12:47
Modified
2024-09-17 01:11
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-201 - Information Exposure Through Sent Data
Summary
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
References
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 5.0.x < Version: 6.0.x < |
|
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"lang": "en",
"value": "Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42.\n\nPatch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/cb6d12a74fbf721ba33f24ce93ae37ed9a945a95\nPatch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/d37defe6592992e886cc5cc8fec444d34875fd4d"
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"dateReserved": "2019-11-29T00:00:00",
"dateUpdated": "2024-09-17T01:11:13.158Z",
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CVE-2021-36096 (GCVE-0-2021-36096)
Vulnerability from cvelistv5
Published
2021-09-06 14:50
Modified
2024-09-16 18:34
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-200 - Information Exposure
Summary
Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.
References
| ► | URL | Tags | |||
|---|---|---|---|---|---|
|
|||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.1 < 6.0.x* |
|
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"attackVector": "NETWORK",
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"baseScore": 5.2,
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"confidentialityImpact": "HIGH",
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"privilegesRequired": "HIGH",
"scope": "UNCHANGED",
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CVE-2020-1765 (GCVE-0-2020-1765)
Vulnerability from cvelistv5
Published
2020-01-10 15:08
Modified
2024-09-16 22:15
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-472 - External Control of Assumed-Immutable Web Parameter
Summary
An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
References
| ► | URL | Tags | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
||||||||||||||||||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 5.0.x version 5.0.39 and prior versions Version: 6.0.x version 6.0.24 and prior versions |
|
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"value": "Upgrade to OTRS 7.0.14, ((OTRS)) Community Edition 6.0.25, ((OTRS)) Community Edition 5.0.40"
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"lang": "en",
"value": "Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/d146d4997cbd6e1370669784c6a2ec8d64655252 \nPatch for ((OTRS)) Community Edition 5: https://github.com/OTRS/otrs/commit/874889b86abea4c01ceb1368a836b66694fae1c3"
}
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],
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CVE-2023-1248 (GCVE-0-2023-1248)
Vulnerability from cvelistv5
Published
2023-03-20 08:19
Modified
2025-02-26 19:22
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
Summary
Improper Input Validation vulnerability in OTRS AG OTRS (Ticket Actions modules), OTRS AG ((OTRS)) Community Edition (Ticket Actions modules) allows Cross-Site Scripting (XSS).This issue affects OTRS: from 7.0.X before 7.0.42; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x |
||||||
|
|||||||||
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CVE-2022-4427 (GCVE-0-2022-4427)
Vulnerability from cvelistv5
Published
2022-12-19 08:09
Modified
2025-04-14 18:03
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-20 - Improper Input Validation
Summary
Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via TicketSearch Webservice
This issue affects OTRS: from 7.0.1 before 7.0.40 Patch 1, from 8.0.1 before 8.0.28 Patch 1; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.1 Version: 8.0.1 |
||||||
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CVE-2021-36093 (GCVE-0-2021-36093)
Vulnerability from cvelistv5
Published
2021-09-06 13:15
Modified
2024-09-16 20:36
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-185 - Incorrect Regular Expression
Summary
It's possible to create an email which can be stuck while being processed by PostMaster filters, causing DoS. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.
References
| ► | URL | Tags | |||
|---|---|---|---|---|---|
|
|||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.1 < 6.0.x* |
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CVE-2020-1767 (GCVE-0-2020-1767)
Vulnerability from cvelistv5
Published
2020-01-10 15:09
Modified
2024-09-16 16:33
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- Sender spoofing
Summary
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
References
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.x version 6.0.24 and prior versions |
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CVE-2023-38060 (GCVE-0-2023-38060)
Vulnerability from cvelistv5
Published
2023-07-24 08:28
Modified
2025-02-13 17:01
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-20 - Improper Input Validation
Summary
Improper Input Validation vulnerability in the ContentType parameter for attachments on TicketCreate or TicketUpdate operations of the OTRS Generic Interface modules allows any authenticated attacker to to perform an host header injection for the ContentType header of the attachment.
This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
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CVE-2021-36095 (GCVE-0-2021-36095)
Vulnerability from cvelistv5
Published
2021-09-06 13:15
Modified
2024-09-16 17:58
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-200 - Information Exposure
Summary
Malicious attacker is able to find out valid user logins by using the "lost password" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.
References
| ► | URL | Tags | |||
|---|---|---|---|---|---|
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| ► | OTRS AG | ((OTRS)) Community Edition |
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CVE-2024-23793 (GCVE-0-2024-23793)
Vulnerability from cvelistv5
Published
2024-06-06 18:06
Modified
2024-08-01 23:13
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-22 - Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
Summary
The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts.
This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
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CVE-2021-36094 (GCVE-0-2021-36094)
Vulnerability from cvelistv5
Published
2021-09-06 13:15
Modified
2024-09-16 19:09
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-79 - Cross-site Scripting (XSS)
Summary
It's possible to craft a request for appointment edit screen, which could lead to the XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.
References
| ► | URL | Tags | |||
|---|---|---|---|---|---|
|
|||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.1 < 6.0.x* |
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CVE-2021-36100 (GCVE-0-2021-36100)
Vulnerability from cvelistv5
Published
2022-03-21 09:15
Modified
2024-09-17 02:00
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- rce
Summary
Specially crafted string in OTRS system configuration can allow the execution of any system command.
References
Impacted products
| Vendor | Product | Version | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 8.0.x < Version: 7.0.x < |
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CVE-2022-39050 (GCVE-0-2022-39050)
Vulnerability from cvelistv5
Published
2022-09-05 06:40
Modified
2024-09-16 19:24
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-79 - Cross-site Scripting (XSS)
Summary
An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap
References
| ► | URL | Tags | |||
|---|---|---|---|---|---|
|
|||||
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x < Version: 8.0.x < |
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CVE-2020-1774 (GCVE-0-2020-1774)
Vulnerability from cvelistv5
Published
2020-04-28 13:54
Modified
2024-09-16 18:13
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-201 - Information Exposure Through Sent Data
Summary
When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.
References
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
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CVE-2021-21441 (GCVE-0-2021-21441)
Vulnerability from cvelistv5
Published
2021-06-16 09:50
Modified
2024-09-16 16:23
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-79 - Cross-site Scripting (XSS)
Summary
There is a XSS vulnerability in the ticket overview screens. It's possible to collect various information by having an e-mail shown in the overview screen. Attack can be performed by sending specially crafted e-mail to the system and it doesn't require any user intraction. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions.
References
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.1 < 6.0.x* |
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CVE-2022-39049 (GCVE-0-2022-39049)
Vulnerability from cvelistv5
Published
2022-09-05 06:40
Modified
2024-09-16 23:10
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-79 - Cross-site Scripting (XSS)
Summary
An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS.
References
| ► | URL | Tags | |||
|---|---|---|---|---|---|
|
|||||
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x < Version: 8.0.x < |
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CVE-2022-39051 (GCVE-0-2022-39051)
Vulnerability from cvelistv5
Published
2022-09-05 06:40
Modified
2024-09-16 17:18
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-913 - Improper Control of Dynamically-Managed Code Resources
Summary
Attacker might be able to execute malicious Perl code in the Template toolkit, by having the admin installing an unverified 3th party package
References
| ► | URL | Tags | |||
|---|---|---|---|---|---|
|
|||||
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x 7.0.36 Version: 8.0.x 8.0.24 |
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CVE-2020-1766 (GCVE-0-2020-1766)
Vulnerability from cvelistv5
Published
2020-01-10 15:08
Modified
2024-09-17 00:10
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-79 - Cross-site Scripting (XSS)
Summary
Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
References
| ► | URL | Tags | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
||||||||||||||||||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 5.0.x version 5.0.39 and prior versions Version: 6.0.x version 6.0.24 and prior versions |
|
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CVE-2024-43445 (GCVE-0-2024-43445)
Vulnerability from cvelistv5
Published
2025-01-27 05:58
Modified
2025-02-12 20:41
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-20 - Improper Input Validation
Summary
A vulnerability exists in OTRS and ((OTRS Community Edition)) that fail to set the HTTP response header X-Content-Type-Options to nosniff. An attacker could exploit this vulnerability by uploading or inserting content that would be treated as a different MIME type than intended.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
References
| ► | URL | Tags | |||
|---|---|---|---|---|---|
|
|||||
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x Version: 2023.x Version: 2024.x Version: 2025.x |
||||||
|
|||||||||
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CVE-2023-38057 (GCVE-0-2023-38057)
Vulnerability from cvelistv5
Published
2023-07-24 08:27
Modified
2024-10-17 13:02
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-20 - Improper Input Validation
Summary
An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject javascript code in free text answers. This allows a cross site scripting attack while reading the replies as authenticated agent.
This issue affects OTRS Survey module from 7.0.X before 7.0.32, from 8.0.X before 8.0.13 and ((OTRS)) Community Edition Survey module from 6.0.X through 6.0.22.
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x |
||||||
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CVE-2021-36091 (GCVE-0-2021-36091)
Vulnerability from cvelistv5
Published
2021-07-26 04:25
Modified
2024-09-16 17:59
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-200 - Information Exposure
Summary
Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
References
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.1 < 6.0.x* |
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CVE-2024-43443 (GCVE-0-2024-43443)
Vulnerability from cvelistv5
Published
2024-08-26 08:42
Modified
2024-08-26 14:55
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-790 - Improper Filtering of Special Elements
Summary
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x Version: 2023.x Version: 2024.x |
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CVE-2023-38056 (GCVE-0-2023-38056)
Vulnerability from cvelistv5
Published
2023-07-24 08:27
Modified
2024-10-23 17:49
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-78 - Improper Neutralization of Special Elements used in an OS Command ('OS Command Injection')
Summary
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x |
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CVE-2024-43446 (GCVE-0-2024-43446)
Vulnerability from cvelistv5
Published
2025-01-27 05:58
Modified
2025-02-12 20:41
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-269 - Improper Privilege Management
Summary
An improper privilege management vulnerability in OTRS Generic Interface module allows change of the Ticket status even if the user only has ro permissions.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x Version: 2023.x Version: 2024.x Version: 2025.x |
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CVE-2022-39052 (GCVE-0-2022-39052)
Vulnerability from cvelistv5
Published
2022-10-17 08:55
Modified
2025-05-10 02:55
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-835 - Loop with Unreachable Exit Condition ('Infinite Loop')
Summary
An external attacker is able to send a specially crafted email (with many recipients) and trigger a potential DoS of the system
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x < Version: 8.0.x < |
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CVE-2023-5421 (GCVE-0-2023-5421)
Vulnerability from cvelistv5
Published
2023-10-16 08:10
Modified
2024-09-16 16:55
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-20 - Improper Input Validation
Summary
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs
immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
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CVE-2025-24389 (GCVE-0-2025-24389)
Vulnerability from cvelistv5
Published
2025-01-27 05:59
Modified
2025-02-12 20:41
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-532 - Insertion of Sensitive Information into Log File
Summary
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x Version: 2023.x Version: 2024.x |
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CVE-2020-1769 (GCVE-0-2020-1769)
Vulnerability from cvelistv5
Published
2020-03-27 12:47
Modified
2024-09-17 01:27
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-16 - Configuration
Summary
In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
References
| ► | URL | Tags | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
|||||||||||||||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 5.0.x < Version: 6.0.x < |
|
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CVE-2021-21443 (GCVE-0-2021-21443)
Vulnerability from cvelistv5
Published
2021-07-26 04:25
Modified
2024-09-16 20:11
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-200 - Information Exposure
Summary
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
References
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.1 < 6.0.x* |
|
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CVE-2021-36092 (GCVE-0-2021-36092)
Vulnerability from cvelistv5
Published
2021-07-26 04:25
Modified
2024-09-17 03:02
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-79 - Cross-site Scripting (XSS)
Summary
It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.
References
| ► | URL | Tags | |||
|---|---|---|---|---|---|
|
|||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.1 < 6.0.x* |
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CVE-2025-24388 (GCVE-0-2025-24388)
Vulnerability from cvelistv5
Published
2025-06-16 11:29
Modified
2025-06-16 15:01
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-184 - Incomplete List of Disallowed Inputs
Summary
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x Version: 2023.x Version: 2024.x Version: 2025.x |
||||||
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CVE-2024-43442 (GCVE-0-2024-43442)
Vulnerability from cvelistv5
Published
2024-08-26 08:42
Modified
2024-08-26 15:27
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-790 - Improper Filtering of Special Elements
Summary
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in OTRS (System Configuration modules) and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the System Configuration targeting other admins.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x Version: 2023.x Version: 2024.x |
||||||
|
|||||||||
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CVE-2020-1772 (GCVE-0-2020-1772)
Vulnerability from cvelistv5
Published
2020-03-27 12:47
Modified
2024-09-16 23:25
Severity ?
VLAI Severity ?
EPSS score ?
CWE
Summary
It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
References
| ► | URL | Tags | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
||||||||||||||||||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 5.0.x < Version: 6.0.x < |
|
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"url": "https://otrs.com/release-notes/otrs-security-advisory-2020-09/"
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"tags": [
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"url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"
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"tags": [
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"url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
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CVE-2021-21439 (GCVE-0-2021-21439)
Vulnerability from cvelistv5
Published
2021-06-14 07:55
Modified
2024-09-16 19:52
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-754 - Improper Check for Unusual or Exceptional Conditions
Summary
DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions.
References
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.1 < 6.0.x* |
|
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CVE-2023-38059 (GCVE-0-2023-38059)
Vulnerability from cvelistv5
Published
2023-10-16 08:10
Modified
2024-09-16 16:56
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-200 - Exposure of Sensitive Information to an Unauthorized Actor
Summary
The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x |
||||||
|
|||||||||
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"timestamp": "2024-09-16T16:56:02.147025Z",
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"title": "CISA ADP Vulnrichment"
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CVE-2020-1773 (GCVE-0-2020-1773)
Vulnerability from cvelistv5
Published
2020-03-27 12:47
Modified
2024-09-16 23:27
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-331 - Insufficient Entropy
Summary
An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS; 7.0.15 and prior versions.
References
| ► | URL | Tags | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
|||||||||||||||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 5.0.41 and prior Version: 6.0.26 and prior |
|
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CVE-2021-21440 (GCVE-0-2021-21440)
Vulnerability from cvelistv5
Published
2021-07-26 04:25
Modified
2024-09-16 17:43
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-200 - Information Exposure
Summary
Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.
References
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.1 < 6.0.x* |
|
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],
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],
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],
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CVE-2020-1771 (GCVE-0-2020-1771)
Vulnerability from cvelistv5
Published
2020-03-27 12:47
Modified
2024-09-17 03:28
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-79 - Cross-site Scripting (XSS)
Summary
Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
References
| ► | URL | Tags | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
|||||||||||||||||
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.x < |
|
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CVE-2023-5422 (GCVE-0-2023-5422)
Vulnerability from cvelistv5
Published
2023-10-16 08:10
Modified
2024-09-16 17:02
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-295 - Improper Certificate Validation
Summary
The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS based communication. As the
SSL_get_verify_result() function is not used the certificated is trusted always and it can not be ensured that the certificate
satisfies all necessary security requirements.
This could allow an
attacker to use an invalid certificate to claim to be a trusted host,
use expired certificates, or conduct other attacks that could be
detected if the certificate is properly validated.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x |
||||||
|
|||||||||
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],
"metrics": [
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CVE-2023-1250 (GCVE-0-2023-1250)
Vulnerability from cvelistv5
Published
2023-03-20 08:20
Modified
2025-02-26 19:20
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-20 - Improper Input Validation
Summary
Improper Input Validation vulnerability in OTRS AG OTRS (ACL modules), OTRS AG ((OTRS)) Community Edition (ACL modules) allows Local Execution of Code. When creating/importing an ACL it was possible to inject code that gets executed via manipulated comments and ACL-names
This issue affects OTRS: from 7.0.X before 7.0.42, from 8.0.X before 8.0.31; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x |
||||||
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CVE-2024-43444 (GCVE-0-2024-43444)
Vulnerability from cvelistv5
Published
2024-08-26 08:42
Modified
2024-08-29 07:36
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-532 - Insertion of Sensitive Information into Log File
Summary
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.
This issue affects:
* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
References
Impacted products
| Vendor | Product | Version | |||||||
|---|---|---|---|---|---|---|---|---|---|
| ► | OTRS AG | OTRS |
Version: 7.0.x Version: 8.0.x Version: 2023.x Version: 2024.x |
||||||
|
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CVE-2020-1776 (GCVE-0-2020-1776)
Vulnerability from cvelistv5
Published
2020-07-20 21:04
Modified
2024-09-17 00:26
Severity ?
VLAI Severity ?
EPSS score ?
CWE
- CWE-613 - Insufficient Session Expiration
Summary
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
References
Impacted products
| Vendor | Product | Version | ||
|---|---|---|---|---|
| ► | OTRS AG | ((OTRS)) Community Edition |
Version: 6.0.x < |
|
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"lang": "en",
"value": "When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions."
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 3.5,
"baseSeverity": "LOW",
"confidentialityImpact": "LOW",
"integrityImpact": "NONE",
"privilegesRequired": "LOW",
"scope": "UNCHANGED",
"userInteraction": "REQUIRED",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N",
"version": "3.1"
}
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-613",
"description": "CWE-613 Insufficient Session Expiration",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2023-08-31T02:07:12.227150",
"orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"shortName": "OTRS"
},
"references": [
{
"url": "https://otrs.com/release-notes/otrs-security-advisory-2020-13/"
},
{
"name": "[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update",
"tags": [
"mailing-list"
],
"url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"
}
],
"solutions": [
{
"lang": "en",
"value": "Upgrade to OTRS 8.0.5, OTRS 7.0.19, ((OTRS)) Community Edition 6.0.29\nPatch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/4514f95f747be368c3dc9a9452ff9aa66506648d"
}
],
"source": {
"advisory": "OSA-2020-13",
"defect": [
"2020052042004084"
],
"discovery": "INTERNAL"
},
"title": "Invalidating or changing user does not invalidate session",
"x_generator": {
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}
}
},
"cveMetadata": {
"assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"assignerShortName": "OTRS",
"cveId": "CVE-2020-1776",
"datePublished": "2020-07-20T21:04:19.291845Z",
"dateReserved": "2019-11-29T00:00:00",
"dateUpdated": "2024-09-17T00:26:58.722Z",
"state": "PUBLISHED"
},
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}